Payment and Delivery Information for fdhshop.com
Last updated: 13/3/25
Thank you for shopping at fdhshop.com.
Here you will find information about payment and delivery of your orders.
1. Payment Methods
We offer the following payment methods for your convenience:
• Credit and debit cards (Visa, Mastercard, Dankort)
• EAN (For public customers only)
• MobilePay
Secure Payment:
• All transactions are processed through a secure payment gateway.
• We do not store your card details.
• The payment is only charged when the order is shipped.
2. Delivery Methods and Delivery Times
We cooperate with trusted courier services to ensure fast and secure delivery.
Delivery Options:
• Standard delivery: 3-5 business days
• Express delivery: 1-2 business days
• Local pickup: Available by appointment in Odense or Valby, for selected items and during regular office hours.
Delivery times and the selected courier depend on your location, products, and chosen shipping method.
3. Delivery Areas
We currently deliver to the following areas:
• Denmark (including Bornholm and other islands)
• EU countries (additional shipping fees may apply)
4. Shipping Costs
Shipping costs are calculated at checkout based on:
• Delivery address
• Weight and size of the order
• Chosen shipping method
Free shipping is offered on orders over 1200 DKK.
5. Track Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can follow your order via the courier’s website.
6. Delivery Issues
If your order has not arrived within the expected delivery time, please contact us at krra@zevio.com.
If your package arrives damaged, please take photos of the damage and contact us immediately.
7. Returns and Refunds
• You have a 14-day return policy from the date of receiving your order.
• The customer is responsible for the return shipping costs.
• Contact us at krra@zevio.com for return instructions.
• Returned items must be in original packaging and unused condition.
• Once the return is processed and approved, the refund will be issued to the original payment card or a credit note will be sent, depending on the payment method used.
8. Contact Us
If you have any questions regarding payment or delivery, you can contact us at:
• Email: krra@zevio.com
• Phone: 2265 5272
• Address: Flakhaven 1,1, 5000 Odense C, Denmark
Thank you for shopping at FDH on fdhshop.com! 😊
